FAQ

Catherine Denoual Maison was founded in Vietnam in 1998.

Founder and designer Catherine Denoual and her design team conceptualise and design all products at Catherine Denoual Maison

Our products are made at our own workshop in Ho Chi Minh City, Vietnam.

We use mostly 100% Extra Long Staple Cotton, 100% Stone Washed Linen, 100% Silk and Cotton Velvet.

It is important to select the proper detergent as many today contain optical whitening agents that work well on white linens. However, these are not recommended for colored linens as discoloring and spotting may happen.

For coloured linens, check that your deterdent does not have whitening agents included, or choose a natural soap powder. Use a small quantity of detergent as it is already very powerful and may cause damage to fibers.

We recommend that you wash all the pieces from one set of linen altogether and separately from other items. Do not use bleach or other chlorine-based detergents because it may damage fibers and fade colors.

You may use the tumble dryer if the care instructions allow it. However, ensure that you use it at a low temperature and take the washing out before the end of the drying cycle.

Do not fill up your tumble dryer completely to avoid crumpling your linen and creating creases on the fabric. If you dry your linen in the open air, make sure that it is not exposed to direct sunlight, or moonlight, as this may cause color fading.

Washing and drying linens correctly will help eliminate creasing and make ironing easier. Natural fibres crease more when new, but with time the fabric softens and this will reduce. For best results, iron bed linens and table linens while still slightly damp, using a steam iron.

If the piece is embroidered, ironing on the reverse side will prevent damage to the embroidery.

For all our cotton bed linen you may follow the instructions above but for some of our items including bed covers, throws, and bedding essentials, please take care as some items are dry cleaning only. Make sure to check the care label before proceeding.

List of countries that we ship to include:

Please refer to our shipping & return policy page for all the information.

You can place your order via the CDM shop online www.catherinedenoual.com. You can then purchase your preferred items simply by checking out and opting for one of the following payment methods:

• • • OnePay (including credit card/debit card & prepaid card)
    • Direct Bank Transfer
      Account name: Công ty TNHH Con Ong
      Address: 586C An Phu Street, Ward An Phu, Dist.2, Ho Chi Minh City, Vietnam
      Account No: 102.102.027.510.19 (VND)
      Account No: 102.102.027.510.27 (USD)
      SWIFT: VTCBVNVX
      Bank name: Techcombank, Ho Chi Minh City Branch
      Bank address: 9-11 Ton Duc Thang, Dist.1, Ho Chi Minh City, Vietnam

Catherine Denoual Maison will allow customer to cancel the order within 3 hours from the time that customer successfully placed an order. Please contact with Catherine Denoual Maison at online@catherinedenoual.com to be assisted for order cancellation by our customer service representative.

If you cancel your order within the allowed time and before the parcel is shipped, we will return your order total amount minus any bank transaction fees accordingly.

If you cancel your order after the parcel is under shipping status, we will not allow for order cancellation. Customer may refer to the RETURN & EXCHANGE POLICY for detailed information.

If your question was not answered in the above FAQ then please reach out to us and we will be happy to assist you.

Contact us at: online@catherinedenoual.com